Losing Remote Connection - SIP Error

[KE5BM]

Good Day.

   I've been using a Mk128III setup on a TS-2000 for about a year now.  As far as I can tell, I have everything configured correctly but something is wrong.  My connection will work flawlessly for days, even weeks and then I will be unable to connect to the radio.  It's acting like the ddns server isn't updating but according to the Status page on the Control side, the ddns is fine but there is a SIP error.   Seems the only way to resolve the problem is to have the Radio side cycle power.  It's becoming quite embarassing to have my father-in-law reset my radio every few days/weeks and I'm at the limit of my technical knowledge with networking.  So far, all of the suggestions I've read have not fixed the problem for me.  Also, my Radio side is opened to the DMZ in order to prevent port conflicts.    Below is the readout from my status page at the Control side with IP address and ddns server name replaced with x's.


      Status

*Name*   *Value*
Control panel   ON
Radio   OFF
Connection status   Disconnected
SIP status   Error
Last SIP error   SIP Error
RTP/UDP audio status   Disconnected
UDP cmd status   Disconnected
SIP command timeout   0
Rx Jitter buffer size   4
Rx Jitter delay   3
Dual Rx   0
SIP Out port   13000
SIP In port   13000
Audio Out port   13001
Audio In port   13001
Command Out port   13002
Command In port   13002
External SIP In port   13000
External Audio In port   13001
External Cmd In port   13002
Other party   xxx.x.xxx.xx
Input 0   High
Input 1   High
Input 2   High
Output 0   Low
Output 1   Low
Output 2   Low
DNS status   OK, xxxxxxxx.ddns.remoterig.com = xxx.x.xxx.xx
Active profile   Default
PTT status   OFF
Common network settings   No


73,
Ross - KE5BM

[sm2o]

Hi

It's more instresting to see the status from the Radio-RRC. The most common reason to problems of this kind is that the user has not set a correct DNS IP which is needed for the Radio-RRC to be able to contact the DDNS server. At the remoterig site you can see when the the Radio-RRC has updated the DDNS server. http://ddns.remoterig.com/status/

73 de mike

[KE5BM]

Just got to the radio site today.  Here's what the status was when I plugged in...still have no communication between the radio and control sites.

Status
Name   Value
Radio   ON
Connection status   Disconnected
SIP status   Idle
Last SIP error   None
RTP/UDP audio status   Disconnected
UDP cmd status   Disconnected
SIP command timeout   0
Rx Jitter buffer size   4
Rx Jitter delay   3
Dual Rx   1
External IP   xxx.x.xxx.xxx
SIP Out port   13000
SIP In port   13000
Audio Out port   0
Audio In port   0
Command Out port   0
Command In port   13002
External SIP In port   13000
External Audio In port   13001
External Cmd In port   13002
Other party   0.0.0.0
Input 1   High
Input 2   High
Output 0   Low
Output 1   Low
Output 2   Low
Dynamic DNS status
OK
Ping status (watchdog)   OK [0 ms]
DNS status   OK, remoterig.com = 213.180.92.20
Active profile   Default
PTT status   OFF
Antenna-Switch (IP)   not connected
Common network settings   No


What's interesting here is that the IP address shown for DNS status is not the current IP address for either location.  I have verified that the Dynamic DNS service is updating as it should.  I've seen the IP address of the radio site change twice this week and now that I am on site, I have verified that the address shown (where the x's are above at "External IP") is correct.   Any thoughts?

[dj0qn]

I haven't been following this discussion, but check this just to make sure:
http://www.remoterig.com/forum/index.php?topic=2768.msg12490#msg12490

If not, I can probably help you find the problem if we can coordinate a call.

73,
Mitch DJ0QN / K7DX

[KE5BM]

Checked on the IPv6 issue and that isn't it.  I'm guessing that the IP address referenced in the "DNS Status" is the IP address of the Dynamic server?  It certainly isn't the IP address for either location as both of those start with 110.

I changed a couple things on the Radio side to see if it helps.  Since I've verified that the Dynamic DNS is doing its job I'm still left with the mystery of why the internet connection between control and radio is lost.  I changed the Ping function on the radio side to ping Google every 30 minutes as opposed to pinging the router (gateway as suggested by default) thinking that if I can be absolutely sure the radio side isn't losing contact with the internet, and the Dynamic DNS is keeping up with the IP address then that eliminates most if not all of the issues I can think of on the radio side.  Which would leave me with the control side. 

I don't know if this matters much, but we're using DSL internet between the two locations.  On the control side, a DSL modem to a router to the Remote Rig.  On the radio side, we're using the ISP-provided modem/router in-one.

[dj0qn]

That is the RemoteRig dynamic DNS server address and has no real relevance.

All I can say is that if a system was working before and all of a sudden stopped working due to a SIP error,
than the problem never lies with RemoteRig. Most people assume that is the problem, but they should look
at the environment. Something must have changed, e.g a router, something with the internet provider, a cable
fell out, etc. You have eliminated IPv6 as a culprit, but you need to carefully look at the other components until
you find the problem. You may also wish to try your system from another control location to verify if the problem
is at the control or radio end.

73,
Mitch DJ0QN / K7DX

[W5QLD]

It's not an IPv6 issue. All ip's check out. And show the correct ip's
Ron

[dj0qn]

Did you try it from a different control location to determine if the
problem is on the radio or control side?

73,
Mitch DJ0QN / K7DX