IC-7100 and more than one control unit

[N5NHJ (I8NHJ)]

Remoterig and IC-7100 is a killer.
I run the ARRL test at fast CW speed during the past weekend and even-though my set-up is something advanced using serial to ethernet devices for amplifier, antenna and rotator, the baseline here is the feeling from the 7100 was just like having the radio on my desk.

That said, I went through the previous messages on the reflector and I should say that all the little issues reported (like headphone disconnects, radio doesn't turn on) are affecting my installation as well.

I faced a more complex problem that probably needs to be addressed.
I'm using 3 control units from 3 different locations with one radio and it happens that if the radio is busy, a connecting control unit  doesn't get any busy or congestion tone but simply doesn't turn on.
The real problem is when the radio is available again, the second connecting unit just turns on automatically.
If the operator is not at home anymore, you are completely lost and the only way to retake control of everything is remotely reset the radio unit.
Even more worst is, I assume, radio receives messages from the second connecting unit and this results in completely freezing the 7100 panel and resuming the functionality requires a power off-on cycle of the radio.
If anyone needs more details, please let me know

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73 de Max, N5NHJ (I8NHJ)
one  of EL2PP, 1A0KM, JT1Y, E30GA, T77V, TT8MM, T32R, K5K, XR0X, S05X, 4O3T, BS7H, K4M, PJ7E, PJ7DX, 6Y1V, C6ANA, VP5/I8NHJ and...

[dj0qn]

Max,

Make sure that "auto connect" is set to NO under the radio settings on the control RRC's.

If that doesn't solve your problem, then Mike or someone else will have to let you know. I am not an Icom user, but that is a guess on my part.

73,
Mitch DJ0QN / K7DX

[N5NHJ (I8NHJ)]

Mitch,
Autoconnect is set to OFF.
If you guys do not have the second Control Unit/IC-7100 we can plan some test.
Max

[dj0qn]

Ok, Max, it was only a guess, so let the Microbit guys get back to you on this.

73,
Mitch DJ0QN / K7DX

[sm2o]

Hi

We have two IC-7100 so we can test, but we are quite busy now so it may take some time. There is a disconnect button on the status page which can be used to disconnect "forgotten" panels in multi user systems.

73 de mike

[N5NHJ (I8NHJ)]

Mike,
That's exactly what I do but, as said, sometime the radio messes up with the two simultaneous connections and freeze completely or even worst shuts down and a power cycle is needed to restore everything.
Thank you for your support.
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73 de Max, N5NHJ (I8NHJ)
one  of EL2PP, 1A0KM, JT1Y, E30GA, T77V, TT8MM, T32R, K5K, XR0X, S05X, 4O3T, BS7H, K4M, PJ7E, PJ7DX, 6Y1V, C6ANA, VP5/I8NHJ and...

[N5NHJ (I8NHJ)]

Mike,
Did you have at least a chance to replicate the issue with subsequent IC-7100 connections?
Thank you

Max

[N5NHJ (I8NHJ)]

I understand you guys are busy but supporting the products is important.
This issue must be addressed, if the radio freeze it needs to go to the remote location to cycle the power.
Thank you for your attention.

73 de Max, N5NHJ (I8NHJ)
one  of EL2PP, 1A0KM, JT1Y, E30GA, T77V, TT8MM, T32R, K5K, XR0X, S05X, 4O3T, BS7H, K4M, PJ7E, PJ7DX, 6Y1V, C6ANA, VP5/I8NHJ and...

[Jan (Microbit)]

I understand you guys are busy but supporting the products is important.
This issue must be addressed, if the radio freeze it needs to go to the remote location to cycle the power.
Thank you for your attention.
73 de Max, N5NHJ (I8NHJ)

You are 100% correct that "supporting the products is important". You can rest assured that we are trying our best to achieve just that, but since we are under the same limitations as other humans with only so much "capacity and time" it sometimes gets impossible to handle everything at the same time 

The good news is that we have had a look at the problem and have a possible fix available. So if you would like to give a new "beta" firmware a try you can download it from here:

www.remoterig.com/firmwares/RRC1258-CRC-v2.85_2015-03-13-BETA.zip

[N5NHJ (I8NHJ)]

Hey Jan, it is not about what the humans can do but what a Company must do...

I updated 4 units and so far it seems both the problems of having the second control turning automatically on and the radio freezing are gone.

I'm still missing the busy tone (can help to understand there is nothing wrong but just the radio is in use) but this is certainly not so important.

Thank you for your support.

Max
 

[sm2o]

Hi

if you connect a speaker direct to the RRC you will hear the busy tone. The speaker in the IC-7100 is not opened up until the panel is in contact with the radio.

73 de mike

[Jan (Microbit)]

Hey Jan, it is not about what the humans can do but what a Company must do...

Well, I do not know about what makes companies at your place, but over here they are made of humans 

I updated 4 units and so far it seems both the problems of having the second control turning automatically on and the radio freezing are gone.

Good to hear! 

[N5NHJ (I8NHJ)]

Here in Dallas, TX Companies are build with "more" humans/resources.
I'm pretty sure it is the same over there...  (The same was in Italy as well)
Thank you for your support and product
Do you have any plan to include an audio device directly discoverable from the USB connection?

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73 de Max, N5NHJ (I8NHJ)
one  of EL2PP, 1A0KM, JT1Y, E30GA, T77V, TT8MM, T32R, K5K, XR0X, S05X, 4O3T, BS7H, K4M, PJ7E, PJ7DX, 6Y1V, C6ANA, VP5/I8NHJ and...

[Jan (Microbit)]

Here in Dallas, TX Companies are build with "more" humans/resources.
I'm pretty sure it is the same over there...  (The same was in Italy as well)

And then you also are aware of that companies are note able to add "more humans(resources)" on a short notice in general, and especially not if there is a shorter period of more work load 

Thank you for your support and product