cannot connect control box to radio box all of a sudden

[W4HI]

My partner K4HP has a remoterig system identical to mine. His system has been work flawless for years without issue.  All of a sudden we are unable to connect over the internet or able to connect via his LAN.  He has checked the internet, cable, router, and connect other equipment using the radio box IP with success so this should rule out the internet and hardware.  He has checked the IP address and it is correct for trying to access the radio remote rig box.  What is strange is that he sees the setup of the radio and control box both via a web browser by accessing the correct IP address's respectively on the local network. Has his radio box gone south?

K3HP has just applied registration as a user of the forum.

Thank in advance Bruce W4HI.

[dj0qn]

Hi Bruce,

It is extremely rare that an RRC fails. Usually it is a power supply, bad cable or something else.

If a system stopped working, it is a 99% probability that something in the environment changed
that has caused the problem, i.e. router, switch, etc.

Since he sees the web menu of the RRC, that is proof that the RRC is not the culprit. How is he
accessing it? Is he accessing it with the RRC's network, or outside? If outside, is he using the
dynamic DNS address, or the public IP number? Is your RRC using that number in your "SIP
Contact" field?

73,
Mitch DJ0QN / K7DX

[W4HI]

Hello Mitch,

Thanks for the quick response. I'm helping him diagnosis the problem remotely through Team viewer, K3HP is a IT specialist.

We've tried to connect locally but that didn't work either. But will check you recommendation later today, he's at work today.

Bruce W4HI