Hi Kenny,
You are correct in your assumption that the issue is with your internet connection and not with
the RRC's. The problem is to locate where the problem lies. It could be a number of things:
- The modem at the radio side
- The modem at the control side
- The router at the radio side (if separate device)
- The router at the control side (if different device)
- The internet service provider at the radio side
- The internet service provider at the control side
The first thing to do is to use the process of elimination to locate at least on which side the problem occurs. The easiest
way to do that would be to move the control equipment to another location when the problem occurs, e.g. a neighbor's
house. If the problem still is occurring, then you narrowed the problem to the radio side, or visa-versa.
Once you locate which side it is on, then the problem solving gets more detailed. My suggestion would be to setup the router to
allow admin access from outside of your network. The router should have settings to allow this. Test it to make sure the access
works ok using your smartphone. Then the next time the problem occurs, try rebooting the router from the control location
to see if this solves your problem.
If this doesn't solve your problem, then the problem lies either with the provider, or with the modem if a separate device. To reboot
the modem is more complex: If at the remote site, I would suggest at least temporarily setting up a PC on the RRC's network and
install Teamviewer to answer. Then call up a browser on the remote PC and load the modem's web page at 192.168.100.1. Then you
can go to its menu to reboot it. If that solves your problem, then the problem is with the modem, or perhaps with an unstable internet
connect with your provider (the same applies if a combo router/modem).
To see if the connection is unstable, look at the modem's status page. You will see the signal strength and error rate listed. Then you can
contact your provider to get it fixed. Use Google to figure out what is good and bad.
To directly answer your questions:
Question one - when this happens is there anything I can do to re-start radio?
you can restart the router and/or modem per my directions above. Maybe that fixes the problem
Question Two - is there anything I can do to avoid this?
Locate the problem and get it fixed per above
Question three - what kind of internet performance should be required for good sound operation of the RRC units?
Not worth going into detail, since any modern cable or DSL connection has way more than the required bandwidth
needed. Actually more important is latency, but that would require more explanation and is probably not important
at this point.
Question four - if the internet is the problem what specifics can I take to my provider to compare my internet service with requirements?
See above. The modem's status page is key, use 192.168.100.1 if a separate device, or your router's page if not.
There are other methods using network sniffers, etc., but I believe you can solve your problem using this guide.
Good luck & 73,
Mitch DJ0QN / K7DX
