I submitted the question to RemoteRig Support and they were able to look at the RRC-1258 at the remote site (remotely). They determined that the RIB (whatever that is) was somehow set to 0, which was indicating the K3 had only one receiver. Somehow, they managed to remotely reset it to a value of 4, which allowed the Dual-RX to be set to Yes and allow me to hear both receivers. I wish I knew how they reset the value of RIB, in case it happens again.
73 all
Bob N6RW