Let me explain the problem better. Before our buddy went up and hooked up the serial cable, there were two of us using the remote base with no problems. We both have the TS480 control head and a control side box that we used. After attempting, with no luck to get the micro software system of the third guys to work, without good results, we went back through the webserver and reset the Comm 1 and Comm 2 ports to Inactive, all other parameters are the same as always, and in theory, so is everything else.
But, now when either one of us try to connect with our control heads, we both get the same issue. We hear the little pop as though the control head is about to light up and work, but nothing happens, the control head stays blank. But, if we go back into the radio RRC via the webserver, which still works, the Status page shows that we are in fact connected, our IP address displayed, no faults and "Excellent" displayed. So we are getting through to the Radio RRC, seemingly, we just don't seem to be able to get our remote side Heads to respond anymore, even though it appears that we are connecting to the radio RRC, and as mentioned, we are able to access the RRC through it's webserver just fine. Both of us with two different systems on two different ISPs are getting the same result.