can't turn on remote rig (ts480)

[guanaco]

Hi,

Everything is working fine if I connect everything (remote and control RRC) to a router on the remote side.
Problem starts when trying to connect remotely via internet.
on the control side, I can access the webswitch and the radio RRC via http (port forwarding). I did put remote and local rrc both in DMZ on the router. If I turn on the radio RRC I hear a beep on the control panel, so they do see each other, but I can't turn on the radio.

On the control side status I see:
Name   Value
Control panel   ON
Radio   ON
Connection status   Faulty(See below)
SIP status   Connected/transfering
Last SIP error   None
RTP/UDP audio status   Stalled(18)
UDP cmd status   Error(0)


On the radio rrc I see following status:
Name   Value
Radio   ON
Connection status   OK
SIP status   Connected/transfering
Last SIP error   None
RTP status   Excellent(60)
UDP cmd status   OK(44)

So it seems to be something on the control side? Any idea please?

73!

[dj0qn]

- If you put the radio RRC in the DMZ, then you don't need port forwarding. Somethings doing both
causes problems (rare, but I have seen it happen)

- You don't need to put the control RRC in the DMZ or forward its ports, but this is not the cause of
your problem

- make sure you are using the dynamic DNS address or the correct external IP address in the SIP contact
and not the internal IP address

- make sure that SIP ALG is turned off in the router. Judging by your specific problem, this may be your issue.

- turn off any firewall on the router to see if this solves your problem. I had exactly that issue at this QTH I am
currently at now in Florida.

73,
Mitch DJ0QN / K7DX

[guanaco]

Hi Mitch,

Thanks very much for the reply. I finally got it working when I enabled port forwarding on the control side. very strange! Maybe because my ISP already provides a modem with build in router, and hence I actually have 2 routers one after the other at the control side.

Thanks for your help!

J.