DNS error code 12 - any idea?

[4Z4OQ]

I had to open a new internet account with a new router at radio side and config all setting. The TS-480 wont come up and I am receiving error sound… DNS error code 12 – any idea? Here r the settings:

Name Value
Radio OFF
Connection status Disconnected
SIP status Idle
Last SIP error None
RTP/UDP audio status Disconnected
UDP cmd status Disconnected
SIP command timeout 0
Rx Jitter buffer size 10
Rx Jitter delay 8
Dual Rx 0
External IP XX.XX.XX.42
SIP Out port 5060
SIP In port 5060
Audio Out port 0
Audio In port 0
Command Out port 0
Command In port 12000
External SIP In port 5060
External Audio In port 11000
External Cmd In port 12000
Other party 0.0.0.0
Input 1 High
Input 2 High
Output 0 Low
Output 1 Low
Output 2 Low
Dynamic DNS status Error, code 12
Ping status (watchdog) Off
DNS status OK, remoterig.com = XXX.XXX.110.185
Active profile: Default
PTT status: OFF

[Jan (Microbit)]

"Dynamic DNS status Error, code 12" means that when the RRC sends a Dynamic DNS request to our server it times out before getting an answer. Since the "DNS status" is OK I would think that something either blocks the outgoing TCP connection on port 80 to our server, or something blocks the answer from reaching the RRC.

[4Z4OQ]

Hi Jan
Tnx for yr answer. I use DYNDNS for more then year and all worked ok. I changed the DNS to 8.8.8.8 and no nore code 12 error. however the panle still dont come on and can hear the error tone.

here is rrc status and router ports info

Name Value
Radio OFF
Connection status Disconnected
SIP status Idle
Last SIP error None
RTP/UDP audio status Disconnected
UDP cmd status Disconnected
SIP command timeout 0
Rx Jitter buffer size 10
Rx Jitter delay 8
Dual Rx 0
External IP xx.xx.xxx.76
SIP Out port 5060
SIP In port 5060
Audio Out port 0
Audio In port 0
Command Out port 0
Command In port 12000
External SIP In port 5060
External Audio In port 11000
External Cmd In port 12000
Other party 0.0.0.0
Input 1 High
Input 2 High
Output 0 Low
Output 1 Low
Output 2 Low
Dynamic DNS status OK
Ping status (watchdog) Off
DNS status OK, remoterig.com = xxx.xxx.110.185
Active profile: Default
PTT status: OFF
 
  1 REMOTERIG1(UDP) 11000
  2 REMOTERIG2(TCP/UDP) 5060
  3 REMOTERIG3(TCP/UDP) 23
  4 ROMOTERIG4(TCP/UDP) 81
  5 Remoterig(UDP) 12000
  6 moxaweb(TCP/UDP) 80
  7 MOXA(TCP/UDP) 950..969
  8 IPCAM(TCP) 99

[sm2o]

If you have changed router you should look for the problems in the router. Have you for example checked that SIP ALG is not activated. The router can also have port 5060 configured for IP telephony so I recommend you to change the SIP port to something else. Today we use 13000,13001,13002 as default ports.

73 de mike

[Jan (Microbit)]

Hi Jan
Tnx for yr answer. I use DYNDNS for more then year and all worked ok. I changed the DNS to 8.8.8.8 and no nore code 12 error. however the panle still dont come on and can hear the error tone.

Aha, you are using DynDNS. I thought your were using our Dynamic DNS system. Though that does not matter in this case since they work in similar ways.

Anyway, it's good to hear that at least the error code 12 is gone, though I must say that I do not understand why that happened just because you changed the DNS to 8.8.8.8 

[4Z4OQ]

Ok... this is my today's progress... I change sip to 13000 in both RRC + router. Now dont have error tone any more. Panel still dont come up just one short tone any yellow led in on at mux/mic jack.

any idea how to procced?

[Jan (Microbit)]

So these statuses are ok now:

Connection status Disconnected
SIP status Idle
Last SIP error None
RTP/UDP audio status Disconnected
UDP cmd status Disconnected

(When being connected of course)

[4Z4OQ]

Jan - As for the SIP ALG.. at the router WAN screen there is an option for Disable SLP ALG. this should be mark or un-mark?
here is the status with sip 13000


Radio OFF
Connection status Faulty(See below)
SIP status Connected/transfering
Last SIP error None
RTP/UDP audio status Stalled(43)
UDP cmd status OK(29)
SIP command timeout 0
Rx Jitter buffer size 10
Rx Jitter delay 8
Dual Rx 0
Current audio packet size 20
Current audio quality 2 - Linear 16 bits 8 kHz
External IP xxxxxxxxxx
SIP Out port 13000
SIP In port 13000
Audio Out port 1024
Audio In port 11000
Command Out port 1024
Command In port 12000
External SIP In port 13000
External Audio In port 11000
External Cmd In port 12000
Other party 46.120.114.45
Input 1 High
Input 2 High
Output 0 Low
Output 1 Low
Output 2 Low
Dynamic DNS status OK
Ping status (watchdog) Off
DNS status OK, remoterig.com = xxxxxxx
Active profile: Default
PTT status: OFF
 

[sm2o]

"DISABLE SIP ALG" should me marked, to disable the function

/mike

[Jan (Microbit)]

How long after attempting to connect did you take this screen dump:

Connection status Faulty(See below)
SIP status Connected/transfering
Last SIP error None
RTP/UDP audio status Stalled(43)
UDP cmd status OK(29)

?

It seems that the RTP/audio stream is not ok, like if something is blocking it. UDP cmd could also be faulty if the number within () is counting down and eventually will reach (0). Are you correctly forwarding the RPT and UDP cmd ports?

[4Z4OQ]

Hi again

I am almost positive the issue is with the router. I canceld all poert forwarding and made DMZ to the RRC - here is the status i get. I am LOST!!


Radio OFF
Connection status Faulty(See below)
SIP status Connected/transfering
Last SIP error None
RTP status Excellent(60)
UDP cmd status Error(0)
SIP command timeout 0
Rx Jitter buffer size 10
Rx Jitter delay 8
Dual Rx 0
Current audio packet size 20
Current audio quality 2 - Linear 16 bits 8 kHz
External IP Xxxxxxx.221
SIP Out port 13000
SIP In port 13000
Audio Out port 1024
Audio In port 11000
Command Out port 12000
Command In port 12000
External SIP In port 13000
External Audio In port 11000
External Cmd In port 12000
Other party 46.120.114.45
Input 1 High
Input 2 High
Output 0 Low
Output 1 Low
Output 2 Low
Dynamic DNS status OK
Ping status (watchdog) Off
DNS status OK, remoterig.com = 193.202.110.185
Active profile: Default
PTT status: OFF

[Jan (Microbit)]

Hmm.. SIP and RTP/Audio is now ok, UDP cmd is still not ok. That could be "normal" if you haven't turned on the equipment/software at the client side and so no "command data" is transferred. But I assume you have tried that?

[sm2o]

yes if everything worked before you changed the router it's the router which is the problem. Cant you change back to the other router and test ?. Have you checked that the router has the latest firmware ? If you send all login info by email we can do some tests from the office on monday, Im at the summer house now and have no TS-480 stuff with me.

73 de mike

[4Z4OQ]

hi Jan

Thanks.. Need to dealy all for 10 days.. I am on a busines trip to Paris this week (Air Show) so will put all on hold for 10 days.. 

TNX - Ziv