Remote Configuration for TS-480 Unsuccessful

[ne1la]

Everything is working fine for my local network connection. Every time I configure it to connect remotely, I just can't connect to the radio unit. The main radio unit, has a fixed address and is configured for DMZ. I have been trying to troubleshoot for days what I'm doing wrong but to no avail. My configurations are as follow:

Control Head Unit

DHCP   1
IP   192.168.0.169
Netmask   255.255.255.0
Gateway   192.168.0.1
Dns server   192.168.0.1
Eth-type   5
IP-interface   0
Web page user   
Web page pwd   
Web page user(saving)   
Web page pwd(saving)   
Program mode   5
Control panel   1
Sip password   *******
Sip contact(Radio RRC IP/hostname)   p1scoimc.ddns.remoterig.com
Auto connect   0
Audio quality   2
Audio dual-rx   0
Audio left/right ch swap   0
Codec out gain   255
Codec inp gain   0
Codec inp HPF Hz   3
Codec inp preamp   1
Codec inp attenuation   0
COM0 baudrate   57600
COM0 data bits   8
COM0 stop bits   1
COM0 parity   0
COM0 Program mode 3 char timeout   2
Use USB Com Port as COM0   0
COM1 mode   0
COM1 baudrate   9600
COM1 data bits   8
COM1 stop bits   1
COM1 parity   0
COM1 rts/cts   0
COM1 terminator (hex)   00
Use USB Com Port as COM1   0
COM2 mode   0
COM2 baudrate   9600
COM2 data bits   8
COM2 stop bits   1
COM2 parity   0
COM2 terminator (hex)   00
Use USB Com Port as COM2   0
COM3(Extra) mode (USB-COMFSK)   10
UDP cmd port   13002
UDP audio port   13001
SIP port   13000
Web server port   80
Telnet server port   23
Rx jitter buffer size   4
Rx jitter delay   3
Audio packet size (ms)   20
RTP tx mode   0
Disable audio tones   0
Audio tones -db [70-0]   30
IP identification (morse)   0
Full duplex   0
PTT-off mute delay   0
IP Type-of-Service (dec)   0
Yaesu power-on/off   0
UDP antenna-switch port   13010
UDP cmd min-data-size   0
Use common network settings   0
Check interval   10
DDNS Host name   1

Radio Unit

DHCP   0
IP   192.168.0.169
Netmask   255.255.255.0
Gateway   192.168.0.1
Dns server   192.168.0.1
Eth-type   5
IP-interface   0
Web page user   
Web page pwd   
Web page user(saving)   
Web page pwd(saving)   
Program mode   5
Control panel   0
Sip password   ********
Sip contact(Radio RRC IP/hostname)   
Auto connect   0
Audio quality   2
Audio dual-rx   0
Audio left/right ch swap   0
Codec out gain   255
Codec inp gain   0
Codec inp HPF Hz   3
Codec inp preamp   1
Codec inp attenuation   0
COM0 baudrate   57600
COM0 data bits   8
COM0 stop bits   1
COM0 parity   0
COM0 Program mode 3 char timeout   2
Use USB Com Port as COM0   0
COM1 mode   0
COM1 baudrate   9600
COM1 data bits   8
COM1 stop bits   1
COM1 parity   0
COM1 rts/cts   0
COM1 terminator (hex)   00
Use USB Com Port as COM1   0
COM2 mode   0
COM2 baudrate   9600
COM2 data bits   8
COM2 stop bits   1
COM2 parity   0
COM2 terminator (hex)   00
Use USB Com Port as COM2   0
COM3(Extra) mode (USB-COMFSK)   10
UDP cmd port   13002
UDP audio port   13001
SIP port   13000
Web server port   80
Telnet server port   23
Rx jitter buffer size   4
Rx jitter delay   3
Audio packet size (ms)   20
RTP tx mode   0
Disable audio tones   0
Audio tones -db [70-0]   30
IP identification (morse)   0
Full duplex   0
PTT-off mute delay   0
IP Type-of-Service (dec)   0
Yaesu power-on/off   0
UDP antenna-switch port   13010
UDP cmd min-data-size   0
Use common network settings   0
Check interval   10
DDNS Host name   1
Own host name   p1scoimc.ddns.remoterig.com
Username   rrc1258-8286
Password   ********

[dj0qn]

I don't think you ever requested my networking checklist and did this on your own. Taking a
quick look at it, it looks like you did a good job. That would point to the most likely problem being
your router. Instead of DMZ, forward ports 13000-13003 as UDP to 192.168.0.169 and see if that
solves your problem. I have helped over 300 people get their system running and it always amazes
me how some routers just don't work correct for the DMZ.

If that doesn't help, I would be happy to take a look using Teamviewer. I am on EST. Just let me know.

73,
Mitch DJ0QN / K7DX

[ne1la]

Thank you Mitch. I will try to change the router's config then let you know what happens.

[ne1la]

I kind of figure out where the problem is. You were right Mitch, it will be the router configuration. The problem is that I tried different config but still having some issues. I do have a modem/router for Comcast which is a Linksys CG7500 AC1900 which I disabled the wifi. I then hooked up an external router which is a TPLink AC1200 Archer A6. Any ideas where to start? I tried putting the router in DMZ mode from the modem then open the ports 13000 to 13003 and 13010 in the router side. I get to connect remotely to the radio but it turns off after it connects. When the connection seems to hold, I cant change anything in the radio like frequency and other settings. Also there is no sound coming out.

Any help will surely be appreciated. Thanks.